Intelligent Field Access System (IFAS)
Web Interface to IFAS
Wireless Communications Gateway to IFAS

Verizon Communications

AIX, C++, C, Java Servlets, Applets, Swing, JDBC. Corba, Perl, HTML with Java Script, Oracle, RSA Security System's ACE Server, TCP/IP, CDPD Wireless Comm, SMNP, Shell

IFAS (Intelligent Field Access System) is a service delivery support system that combines leading-edge remote access technology and a distributed client-server architecture with a robust, fully integrated data communications network.

It uses state-of-the-art technologies and advanced systems designed to achieve optimum performance, maximum efficiency and the highest reliability in field force automation. IFAS addresses a business's need to maximize resource expenditures while minimizing costs related to the mobile workforce.

The system provides a front-end environment that supports any Windows and Windows CE device. It provides the technician with real-time, single sign-on access to all OSS/BSS components including provisioning, assurance, dispatch, circuit information, billing and personnel time-reporting. 

The types of technician related assignments that can be managed include:

• Work group assignment

• Supervisor assignment

• Work center assignment with crossover to neighboring centers, as needed 

• Interactive device assignments (e.g., Handheld terminals, laptops, palm devices)

• Control over workforce application accessibility (e.g., access to remote testing facilities)

• Control over software and data updates to assigned devices

• Control over the activation of troubleshooting aids

• Specification and prioritization of wireless and wireline connectivity options

• Control over the assignment & management of RSA Security's SecurID tokens

• Support of read only access and multiple levels of administration control